90 Day Guarantee
90-DAY THICKER HAIR GUARANTEE - SATISFACTION OR YOUR MONEY BACK
Our Promise
We are confident that our Microinfusion technology combined with our 8 clinically-validated botanical extracts produces visible results when used correctly and consistently.
That's why we offer you a simple and transparent guarantee:
Follow the Complete Protocol for 90 days. If you don't see visibly thicker hair, we'll refund 100% of your purchase price.
No tricks. No hidden clauses. Just a science-backed guarantee and our confidence in the product.
Complete Protocol Requirements
To qualify for the guarantee, you must follow the 90-Day Complete Protocol, which includes:
1. Microinfusion Device Usage
1 session per week for 12 consecutive weeks (total: 12 sessions)
Sessions should ideally be performed on the same day each week
Minimum duration per session: 5-8 minutes on affected areas
Needle depth: 0.6mm as per instructions
Correct technique: vertical stamping motions, no dragging
2. Serum Application
2 daily applications (morning and evening) for 90 consecutive days
Dosage: 1ml per application (2ml total per day)
Apply to dry scalp
Important: DO NOT apply serum within 24 hours after microinfusion session
Gently massage for 30-60 seconds after application
3. Photo Documentation
We require tracking photos to objectively evaluate progress:
4 Mandatory Photo Sessions:
Day 0 (before starting): Baseline photos
Day 30 (after 4 weeks): First check-in
Day 60 (after 8 weeks): Second check-in
Day 90 (after 12 weeks): Final photos
Photo Guidelines:
3 angles: top view (crown), frontal, temples
Same lighting (preferably indirect natural light)
Neutral background (white/gray wall)
Dry hair, combed in the same direction
No styling products applied
Same distance from camera (~12 inches)
Format: JPG or PNG, minimum 1MB per photo
Tip: Always take photos in the same spot in your home, at the same time of day, for maximum consistency.
4. Usage Log
Complete daily log (digital or paper)
Downloadable template provided at time of purchase
Record: date, time, serum application (morning/evening), any notes
For microinfusion sessions: date, duration, areas treated
Download Log: Link provided in order confirmation email
How to Request a Refund
If after completing the full 90-Day Protocol you are not satisfied with the results, follow these simple steps:
Step 1: Prepare Documentation
Gather the following items:
Complete photo portfolio (12 total photos: 3 angles x 4 sessions)
Completed usage log (90 days)
Order number
Remaining products (if applicable)
Step 2: Submit Request
Send an email to: info@svenlabs.com
Subject: 90-Day Guarantee Refund Request - Order #[number]
Email body should include:
Full Name:
Order Number:
Protocol Start Date:
Protocol End Date:
Attach:
Photo portfolio (ZIP or Google Drive/Dropbox link)
Usage log (PDF or Excel)
Step 3: Brief Questionnaire
You will receive a link to a 5-minute questionnaire that helps us understand your experience:
What results were you expecting?
Did you encounter any difficulties with usage?
Did you notice any changes (even minor)?
What would you improve about the product?
Would you recommend the system to others despite your experience?
This feedback is invaluable for continuously improving our products.
Step 4: Product Return
Return the device and serum packages (even if empty/opened)
Ship to: [Warehouse Address]
Return shipping costs are your responsibility (average cost: $10-15)
Use trackable carrier and keep receipt
Important: You do not need to return products before receiving refund approval.
Step 5: Review and Approval
Our scientific team will review documentation within 5 business days
You will receive email confirmation of approval/request for additional information
If documentation is incomplete, you will have 7 days to supplement
Step 6: Refund
Once request is approved and returned products received: full refund within 14 business days
Method: same payment method used for purchase
You will receive email confirmation with refund tracking
Exclusions and Limitations
The guarantee is NOT applicable in the following cases:
Incomplete Protocol
Failure to complete all 12 weekly microinfusion sessions
Serum application for less than 80 days out of 90 (tolerance: max 10 days missed)
Incomplete photo documentation (less than 4 photo sessions)
Usage log not completed or clearly retroactive
Pre-existing Medical Conditions
Alopecia areata, scarring alopecia, or other non-androgenetic forms
Autoimmune conditions affecting hair (not disclosed at time of purchase)
Extensive scarring on scalp in treated areas
Active scalp infections during usage period
Concurrent Use of Other Treatments
Concurrent use of minoxidil, finasteride, dutasteride, or other pharmaceutical treatments
PRP treatments, mesotherapy, or laser therapy during the 90 days
Specific hair loss supplements (beyond standard multivitamins)
If you are already using these treatments, you must discontinue them for at least 30 days before starting the Protocol to qualify for the guarantee.
Other Exclusions
Purchases made through unauthorized resellers or third-party marketplaces
Products purchased on sale/clearance/Black Friday with "final sale" notation
Incomplete kits (device only or serum only - guarantee requires Complete Kit)
Intentional damage or improper use of device
Requests beyond 120 days from purchase date
Products Covered by Guarantee
The 90-Day Guarantee is valid ONLY for:
Complete Kit (Device + 3 months serum supply)
Premium Kit (Device + 6 months serum supply)
Ultimate Kit (Device + 12 months serum supply)
NOT covered:
Device sold separately
Serum sold separately
Replacement cartridges
Accessories
Rationale: The guarantee requires combined use of device + serum for at least 90 days. Purchasing the Complete Kit ensures you have sufficient serum supply.
Timeline and Important Deadlines
Protocol Start: Within 14 days of receiving product
Protocol Duration: 90 consecutive days
Refund Request Deadline: Within 30 days of completing Protocol (max 120 days from purchase)
Documentation Review: 5 business days
Time for supplemental info: 7 days from request
Product Return: 14 days from refund approval
Refund Processing: 14 business days from receiving products
Important: The guarantee expires if the refund request is made more than 120 days from the purchase date, even if you started the protocol late.
Support During the Protocol
We want you to succeed! During the 90 days you have access to:
Email Support
Email: info@svenlabs.com
Response within 24-48 hours (business days)
Questions about technique, dosage, troubleshooting
Resource Center
Video tutorials on proper device use
Downloadable PDF guides
Extended FAQ
Community forum (optional)
Phone Consultation (for Premium/Ultimate Kits)
1 fifteen-minute call per month with our scientific team
Personalized protocol optimization
Intermediate photo analysis
94% of customers who use support at least once during the first 30 days successfully complete the Protocol.
Frequently Asked Questions
1. What does "visibly thicker hair" mean?
We refer to a perceivable improvement in hair density that may include:
Reduced visibility of scalp
Existing hair thicker/stronger
Regrowth of vellus hairs (fine hair) in thinning areas
Overall reduction in hair loss
Evaluation is based on photographic comparison Day 0 vs Day 90.
2. Can I request a refund if I see "some" results but not enough?
Yes. If you have followed the Complete Protocol but feel the results don't meet your expectations, you are still covered by the guarantee. The final evaluation is subjective.
3. What happens if I forget some serum applications?
Minor lapses are normal. The guarantee tolerates up to 10 days of missed applications out of 90 total (~89% compliance). Beyond this threshold, the Protocol is considered incomplete.
4. Do I have to return products before receiving the refund?
No. First you submit documentation, receive approval, THEN return products. The refund is processed after receiving the merchandise.
5. Can I request a partial refund if I want to keep the device?
No. The guarantee requires complete return of the Kit (device + remaining serum) for full refund. Partial refunds are not available.
6. I started the protocol 3 weeks late. Is the guarantee still valid?
Yes, as long as you complete the 90-day protocol AND make your request within 120 days of the purchase date. We recommend starting as soon as possible.
7. Are smartphone photos okay or do I need professional photos?
Smartphone photos are absolutely sufficient, as long as they follow the guidelines (good lighting, same angle, decent resolution). Professional photos are not required.
8. Can I use anti-hair loss shampoo during the protocol?
Yes, generic anti-hair loss shampoos are allowed. Only pharmaceutical treatments (minoxidil, finasteride) and medical procedures (PRP, mesotherapy) are excluded.
9. What happens if the device breaks during the 90 days?
Contact support immediately. Manufacturing defects are covered by a separate product warranty (24 months). We will send you a replacement device to allow you to continue the Protocol.
10. Can I extend the protocol beyond 90 days before deciding?
No. The guarantee is specifically for 90 days. If you wish to continue beyond that, you can, but the refund request must be made within 120 days of purchase.
Checklist Before Starting
Before starting the Protocol, make sure you have everything ready:
☐ Complete Kit received and inspected
☐ Usage log downloaded (or paper version printed)
☐ Baseline photos taken (Day 0)
☐ Calendar with weekly reminders for microinfusion
☐ Daily reminders for serum application
☐ Read complete device instructions
☐ Watched video tutorial
☐ If using other treatments: discontinued for at least 30 days
All set? Start your journey to thicker hair today!
Legal Terms
Limitation of Liability
This guarantee covers exclusively the refund of the purchase price. SvenLabs is not responsible for:
Medical or other expenses incurred
Indirect, consequential, or punitive damages
Loss of time or emotional distress
Return shipping costs
Nature of Guarantee
This is a limited warranty as defined under the Magnuson-Moss Warranty Act. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Jurisdiction and Governing Law
This guarantee is governed by the laws of the State of [State], United States, without regard to its conflict of law provisions. Any dispute arising from this guarantee shall be subject to the exclusive jurisdiction of the state and federal courts located in Sheridan, Wyoming.
Arbitration Agreement
Any controversy or claim arising out of or relating to this guarantee shall be settled by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall take place in Sheridan, Wyoming. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. This agreement to arbitrate does not waive your right to seek relief in small claims court for disputes within that court's jurisdiction.
Class Action Waiver
You agree that any arbitration or proceeding shall be limited to the dispute between you and NexTrade LLC individually. To the full extent permitted by law, (1) no arbitration or proceeding shall be joined with any other; (2) there is no right or authority for any dispute to be arbitrated or resolved on a class action-basis or to utilize class action procedures; and (3) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Modifications
NexTrade LLC reserves the right to modify the terms of this guarantee at any time. Modifications apply to purchases made after the modification date. Previous purchases remain subject to the terms in effect at the time of purchase.
Severability
If any provision of this guarantee is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this guarantee shall otherwise remain in full force and effect.
Privacy and Data Use
Data provided for refund requests (photos, log, questionnaire) will be handled in accordance with our Privacy Policy and applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) where applicable. Photos may be used anonymously for internal scientific analysis. You may opt out of this use without compromising the guarantee.
California Residents: Under the CCPA, you have the right to request disclosure of what personal information we collect, use, disclose, and sell. You also have the right to request deletion of your personal information. To exercise these rights, contact info@svenlabs.com.
FTC Compliance
This guarantee is provided in compliance with Federal Trade Commission regulations regarding warranties and guarantees. The terms are clear, conspicuous, and readily understandable. This guarantee does not affect your rights under federal law or applicable state consumer protection statutes.
Guarantee Contacts
For refund requests:
Email: info@svenlabs.com
For protocol support:
Email: info@svenlabs.com
Product return address:
Amiee Zou - SvenLabs Returns Department
20 Oxbow Road
Lexington, Massachussets 02421
United States
Our Commitment
This guarantee is not a "marketing gimmick." It's a promise based on three pillars:
1. Solid Science
8 botanical extracts with clinical evidence + dermal penetration technology = a combination that works when used correctly.
2. Real Results
97% of customers who complete the Protocol report visible improvements. We expect you to be among them.
3. Total Transparency
Clear requirements, simple process, fast refund. No surprises.
Start your 90-day Protocol today—fully protected by our guarantee.